Experience

  • 2017 - Present

  • 2021 - 2024

    At Fresno Economic Opportunities Commission, leadership in energy efficiency was my arena, where I piloted initiatives to alleviate energy burdens for underserved communities. Our team's achievements included implementing process improvements and database implementation to improve transparency and accommodate online enrollments.

    My tenure as a Division Director was marked by strategic alliance creation and the application of Six Sigma principles to optimize operations. With a dedication to quality assurance and contractual compliance, I have facilitated impactful solutions, consistently pursuing innovation and operational excellence.

  • 2018 - 2020

    Volunteer promoting the mission to transform the way our buildings and communities are designed, built and operated, enabling an environmentally and socially responsible, heathy and prosperous environment that improves the quality of life.

  • 2019 - 2020

    TRC’s Energy Efficiency Project Manager leads delivery of utility energy-efficiency portfolios—planning and managing budgets/schedules, overseeing cross-functional teams and trade-ally networks, ensuring QA/verification, reporting performance, and maintaining client relationships. Many postings emphasize market development and program operations (e.g., small business/commercial & residential programs), data/pipeline tracking, and stakeholder outreach, including upstream work with heat-pump distributors and contractors.

  • 2016 - 2018

    Developing and managing a State of CA Department of Community Services & Development, Low-Income Weatherization Program funded through the Climate Change Initiative offering solar PV, solar water heating as well as HVAC and water heater replacement, insulation, windows, and other energy saving measures. Connect with me and let me know how Highlands Energy can be of assistance in guiding you through to an energy efficient and sustainable future!!!

  • What I enjoy most as leader of the QA team is being able to affect positive change. In this role I am guiding contractors through a maze of contractual compliance, best practice standards and methods to measure and analyze program success. Integral to this process is clear communication, well written reference materials and continual examination of processes to ensure feedback loop is addressing deficiencies and has mechanisms in place to drive improvement.

    Milestones:

    Meeting CPUC mandated compliance requirements while maintaining inspection pass rates and customer satisfaction scores in top 10 percentile.

    Developing observation protocols to determine if contractors had adequate processes, operations and personnel (POP) in place to meet program performance requirements.

    Being recognized as a subject matter expert on natural gas appliance testing, weatherization installation standards and other building science related topics.

 
 

Our Process

A practical, five-step approach

  1. Assess – Listen to sponsors, implementers, and trade allies; review data, contracts, and field practices.

  2. Co-Design – Facilitate focused charrettes to define measures, workflows, KPIs, QA plans, and equity goals.

  3. Pilot – Start small; validate assumptions with real crews, customers, and inspectors.

  4. Enable – Train teams, stand up reporting, and tune incentives to drive adoption.

  5. Verify & Improve – Embed IV&V/QA, track cost-to-serve, and iteratively improve for scale.

Core capabilities

  • Stakeholder facilitation & change management

  • Budget/timeline/deliverable control across multi-party teams

  • Trade-ally enablement and field-ready training

  • Inspection, verification, and compliance management